bk98 Responsible Gaming — Your protection is our first priority
bk98 believes that online gaming is enjoyable only when it is done in a controlled and mindful way. We put the mental wellbeing and financial safety of every player first.
What does Responsible Gaming mean?
Responsible Gaming means treating online gaming as a form of entertainment — not as a source of income. On the bk98 platform, we have created an environment where players can freely set their own limits and seek help at any time.
We believe that awareness, transparency and control are the three essential elements of a healthy gaming experience. bk98's responsible gaming policy is built toward that goal.
If gaming ever goes beyond entertainment and becomes a source of stress or problems, bk98's support team is always by your side — via 24/7 live chat in Bengali.
Our Protection Tools and Features
bk98 gives you multiple practical tools to keep your gaming fully under your control.
Deposit Limit
You can set your own daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. A request to raise a limit takes at least 7 days to process, giving you time to reconsider your decision.
Time-Out Feature
If you feel you need a break for a while, take a time-out from 24 hours up to 6 weeks. During this period your account will be completely inactive and no betting will be possible.
Self-Exclusion
If you want to step away from gaming for a longer period, you can choose self-exclusion from 6 months up to permanently. During this time, no new account can be opened with your details.
Activity Report
You can view a detailed report of your gaming history, deposit amounts and spending at any time. Understand your own playing patterns and make informed decisions.
24/7 Support
If you have any concerns about gaming, contact our live chat support in Bengali. Our trained team is always ready to guide you in the right direction.
Parental Controls
There is special advice and tools available for parents to keep minors away from online gaming. Keep parental controls active on your device.
Warning Signs of Problematic Gaming
If any of the following signs appear in you, please contact our support immediately or take a break. This is not a sign of weakness — it is a sign of awareness.
Remember, ensuring responsible gaming is not our responsibility alone — you have an equal part to play in it.
Betting beyond your budget or repeatedly playing to recover losses.
Spending excessive time on gaming while neglecting family, friends or work responsibilities.
Lying about gaming or hiding it from family.
Continuing to play by taking on debt or using up savings.
Feeling restless, irritable or anxious when unable to play.
Trying multiple times to reduce or stop gaming and failing.
How to Use the Tools
All these protection tools can be used directly from your bk98 account.
Set a Deposit Limit
Go to the "Responsible Gaming" menu in Account Settings and set your daily, weekly or monthly limit. Lowering a limit takes effect immediately. For raising a limit, there is a 7-day waiting period, which helps you make a well-considered decision.
Activate Time-Out
For a short-term break, choose a time-out from 24 hours up to 6 weeks. During this period you will not be able to log in and no financial transactions will be possible. The time-out cannot be cancelled until it expires.
Apply for Self-Exclusion
For a longer break, choose self-exclusion for 6 months, 1 year, or permanently. After applying, your account will be deactivated within 48 hours. For permanent exclusion, there is no option to reactivate.
Review Your Gaming History
In the "Transaction History" section you can see full details of all your gaming activity. Make your own decisions based on a complete breakdown of how much time and money has been spent on each game.
Our Commitment to Players
bk98 maintains the highest standards to protect every player as a safe and reliable platform. Our SSL encryption technology and fair play policy ensure that every game is completely transparent.
- Age Verification — no account is created for anyone under 21 years of age and proof of age documents are verified.
- All data and financial transactions are kept secure through SSL encryption.
- When unusual gaming behaviour is detected, our team reaches out proactively.
- Fast and secure transactions via bKash, Nagad, Rocket and Upay — withdrawals processed within 30 minutes to 3 hours.
- 24/7 live chat support in Bengali — get immediate assistance for any issue.
- Once a self-exclusion request is made, the account is deactivated promptly — no questions asked.
- The complete history of deposits and withdrawals is always visible transparently in the account.
Responsible Gaming — Frequently Asked Questions
Find answers here to any questions you have about responsible gaming.
Need Help? We Are Here
If you have any concerns about gaming, do not wait even a moment — reach out to us. bk98's trained support team will help you with complete confidentiality.
Enjoy Safely
the Best Games at bk98
Play responsibly and enjoy the exciting gaming experience at bk98.