bk98 Privacy Policy

01 Introduction

bk98 is a trusted and reliable online gaming platform in Bangladesh. We take the privacy of our users very seriously. In this privacy policy we have clearly described what types of information we collect when you use our website or services, how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our services you acknowledge that you have read this privacy policy and understand and agree to abide by its terms. If for any reason you do not agree with this policy, you are requested to refrain from using our services.

bk98 always uses SSL encryption technology to keep your information secure. Our goal is to remain fully transparent with you and to earn your trust.

02 Types and Methods of Data Collection

We collect user information through various methods. Details are described below.

2.1 Registration and Account Information

When you create an account at bk98, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for service-related communication)
• Residential address (if applicable)
• National ID card or passport details (for identity verification)

2.2 Transaction-Related Information

To ensure the security of your financial transactions, we collect:

• Deposit and withdrawal history
• Payment method details (bKash, Nagad, Rocket, Upay account numbers — full numbers are never stored)
• Transaction time and amount

2.3 Automatically Collected Information

When you browse the site, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time of visit and pages viewed on the site
• Referral source (where you came from before reaching our site)
• Cookie and local storage data

03 Use of Data

bk98 uses collected information for the following legitimate purposes:

3.1 Account Management

• Creating, managing, and ensuring the security of your account
• Identity verification and age confirmation (our services are for users aged 21 and above only)
• Processing transactions and ensuring their security

3.2 Service Improvement

• Analysing preference data to improve your gaming experience
• Resolving technical issues and improving site performance
• Reviewing usage patterns to develop new services and features

3.3 Communication and Support

• Sending important account-related notifications
• Providing customer service and resolving issues
• Providing information about promotional offers and bonuses (with your consent)

3.4 Legal and Regulatory Compliance

• Anti-money laundering and fraud detection
• Implementing responsible gaming policy
• Meeting required legal obligations

04 Disclosure of Data to Third Parties

bk98 never sells or rents your personal information to unauthorised third parties under any circumstances. However, information may be shared in the following limited situations:

4.1 Service Providers

Necessary information may be shared with trusted third-party technology providers involved in operating our services, such as payment processing partners and cybersecurity firms. They will have access only to the information required for their specific service.

4.2 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or lawful requests from government authorities. In such situations we provide only the minimum information legally required.

4.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of detecting and preventing fraudulent activity, money laundering, or other unlawful conduct.

05 Data Security Measures

bk98 uses internationally recognised security technology to ensure maximum protection of your information.

5.1 Technical Security

• All data transfers are secured through SSL/TLS encryption
• Advanced encryption technology applied to stored information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 Administrative Security

• Staff training on data protection
• Access to information on a need-to-know basis
• Strict internal data protection policy enforcement

5.3 Your Responsibilities

You also have an important role in keeping your account secure. We advise you to follow the guidelines below:

• Use a strong and unique password
• Do not share your login details with anyone
• Avoid logging in over public Wi-Fi
• If you notice any suspicious activity, inform us immediately

06 Cookie Policy

Cookies are small text files stored on your device. bk98 uses cookies to improve your browsing experience.

6.1 Types of Cookies

Essential Cookies

These are necessary for the core functions of the site. They are used to maintain your login status, perform security checks, and manage sessions. Without them the site will not function properly.

Functional Cookies

These cookies help remember your preferred language, display settings, and similar preferences, so you do not need to change your settings again on each visit.

Analytical Cookies

These cookies are collected to understand how users are using our services and to improve service quality. The data collected from them is aggregated and not personally identifiable.

6.2 Cookie Control

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some functions of the site from working properly.

07 Your Rights

As a user of bk98, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team to request a copy of your stored information.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. We will make the correction as quickly as possible after verification.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or our legitimate interests.

7.4 Right to Object to Processing

You have the right to object to certain types of data processing, including marketing communications. You can opt out of receiving promotional emails at any time.

08 Data Retention Period

We retain your information only for as long as necessary. The retention periods for different types of information are as follows:

8.1 Account Information

Your core information is retained for as long as your account remains active. After account closure, some information may be retained for a specified period in accordance with legal obligations.

8.2 Financial Transaction Information

Transaction information must be retained for an extended period for the purposes of financial auditing, anti-money laundering compliance, and dispute resolution.

8.3 Technical Logs

System logs and security-related information are automatically deleted after a set period.

09 Protection of Minors

bk98's services are only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If a parent or legal guardian believes that their child or ward has registered on our site, please contact us immediately at [email protected].

We believe in responsible gaming. To learn more about the protection of minors and responsible gaming, please read our Responsible Gaming page.

10 Changes to the Policy

bk98 reserves the right to update this privacy policy as needed. The nature and process of changes are as follows:

10.1 Notice of Changes

In the event of any significant changes, we will update this page and notify registered users via email. The date of the most recent update will always be shown at the top of the page.

10.2 Use After Changes

Continued use of the site after a policy change will be considered as your acceptance of the new policy. You are advised to review this page regularly.

10.3 Retention of Previous Policies

Previous versions of the privacy policy are archived. You can view earlier versions by contacting us if needed.