❓ Frequently Asked Questions
bk98 answers to all your questions are here
From opening an account to deposits and withdrawals, bonuses, gameplay and security — you will find detailed answers to any question about bk98 on this page.
Are you having trouble using bk98 or want to know about something? This detailed FAQ page has been created to answer the most common questions from players in Bangladesh. Account registration, transactions via bKash or Nagad, using bonuses, cricket betting or slot games — you will find answers to all of these topics here. If you cannot find an answer, our 24/7 live chat support is always ready.
Account and Registration
Questions about opening an account, logging in and identity verification
To open an account at bk98 you need an active mobile number, a valid email address and a strong password. The registration process is quick and easy — it only takes a few minutes. Register with accurate information, as it may be required for identity verification when withdrawing funds later.
Each person may open only one account. Creating multiple accounts under the same person's name goes against bk98's rules. If multiple accounts are detected, they may be permanently closed and any deposited funds may be forfeited. If you run into any issues, contact our support team.
Use the "Forgot password?" option on the bk98 Login page. Enter your registered mobile number or email — a verification code will be sent to you. Use that code to set a new password. If you still have trouble, contact our 24/7 live chat support.
Yes, for security purposes identity verification may be required before withdrawing funds. This process can be completed easily using your National ID (NID) or passport details. Once verification is done, your account is more secure and transactions are processed faster.
Yes. bk98 is a fully mobile-friendly platform. It can be used easily from any Android or iOS smartphone browser. No separate app download is needed — you get the full experience right in the browser.
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket, Upay and bank transfers
bk98 currently supports four popular mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. All of these methods are fast, secure and easily accessible to almost all smartphone users in Bangladesh. The minimum deposit amount is just ৳300.
Deposits sent from bKash or Nagad are usually credited to your bk98 account instantly. In some cases there may be a slight delay due to the bank or mobile network. If it takes more than 5 minutes, contact our live chat with the transaction reference number.
The minimum deposit amount at bk98 is ৳300 (the same for all methods). The minimum withdrawal amount is ৳500. These limits have been set with players in Bangladesh in mind, so that even a small budget is enough to enjoy the platform.
Withdrawals from bk98 are usually completed within 30 minutes to 3 hours. Requests made via bKash, Nagad, Rocket or Upay are processed quickly. Withdrawals are even faster when account verification is complete.
bk98 does not charge any transaction fees on its end. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their standard service charges. Contact your respective mobile banking app or customer care to find out the exact fees.
Yes. All transactions at bk98, including those via Nagad, are secured with SSL encryption. Your financial information is never shared with any third party. Withdraw safely and with confidence using any supported method.
Games and How to Play
Questions about cricket betting, slots, live casino, bingo and fair play
At bk98 you can participate in various betting markets for BPL and other cricket tournaments — such as match winner, toss, top run scorer and more. Check the set odds before placing a bet. Once a bet is confirmed it cannot be changed, so review everything carefully before deciding.
RTP (Return to Player) is the average percentage of total wagers that a slot game returns as winnings over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a statistical figure — the result of each spin is random and does not depend on previous spins.
Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes. If you cash out at the right time, you win your bet multiplied by that multiplier. It is completely random and each round is independent.
bk98 Casino offers live games from top providers such as Evolution Gaming and Ezugi. Roulette, baccarat, blackjack, Teen Patti and many more games can be played live with real dealers. All games are streamed in HD video and a Bengali chat option is available.
Jackpot Bingo is a big-prize bingo format where the jackpot pot keeps growing. Kalaka Bingo is a distinct bingo format with slightly different rules and more bonus rounds. Both are popular JILI games. Detailed rules are available on each game's page.
All games at bk98 use certified Random Number Generator (RNG) technology, which makes every result completely random and unpredictable. International providers such as Pragmatic Play, PG Soft and JILI ensure fair play through third-party audits. bk98 provides a fully impartial and transparent gaming experience.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions and VIP program
New members at bk98 receive a 100% bonus on their first deposit, up to ৳8,000. This means that depositing ৳8,000 lets you start playing with a total of ৳16,000. To receive the bonus, select the applicable offer at the time of your first deposit after registration.
Wagering requirement means the condition of how many times the bonus amount must be wagered before it can be withdrawn. At bk98, the wagering requirement for the welcome bonus is 10 times (10x). For example, if you receive a ৳1,000 bonus, you must wager a total of ৳10,000 before withdrawing it.
The bk98 VIP program has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; and Gold — up to 1.0% weekly cashback. You can reach higher tiers by playing regularly.
The list of games eligible for bonus use is stated in the bonus terms. Bonuses can generally be used in full on slot games. For live casino and cricket betting, partial eligibility or different rates may apply. Check the detailed bonus page or live chat support for specific terms.
bk98 offers referral and special promotion offers from time to time. Check the promotions section of your account or ask via live chat support to find out about the latest ongoing offers. Offers may be available for a limited time, so check regularly.
Safety and Responsible Gaming
Questions about age limits, self-exclusion, data protection and support
bk98 is only for individuals aged 21 and above. Use of this platform by minors is strictly prohibited. Age is confirmed during account verification. Please make sure no minors in your household are able to access this site.
If you feel that gambling is getting out of control, please read bk98's Responsible Gaming page. You can set deposit limits, take a temporary break, or request a permanent account closure. Our support team is always ready to help.
Yes. bk98 uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information, password, and transaction details are never sold or shared with third parties. You can learn more on our Privacy Policy page.
Change your password immediately and contact us via live chat or by email at [email protected]. Our support team will quickly take steps to secure your account. Never share your account password with anyone else.
Yes, bk98's live chat support is active in Bengali seven days a week, 24 hours a day. Day or night, Eid holiday or regular day — you can get help at any time. You can also reach us by email: [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Chat with us directly on live chat or send us an email.
Ways to contact us directly
Live Chat
The fastest support method. Click the live chat button from any page on the site. Talk in Bengali and get instant assistance.
Email Support
For complex issues, write to us in detail by email. Our team will respond promptly.
[email protected]
Terms & Conditions
For complete details on bonuses, withdrawals, and other policies, please read our Terms & Conditions and Privacy Policy.